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Quality Policy

SP&D Quality Commitment

At SP&D we are committed to the pursuit of excellence. And guarantee both quality of products and quality of service.

Our management has a real commitment to quality service and products; our employees welcome the challenge for continuous improvement and welcome customer feedback on how we can improve. We continually work to exceed our customers’ expectations.

Benefits of SP&D Packaging’s Quality Commitment

  • All inwards goods are inspected. Samples of product is drawn from each production run and examined for specification compliance and tested for performance.
  • We source products from proven quality suppliers with the objective of getting the best combination of value and quality for our customers.
  • Our Quality Management Systems and processes are continually reviewed and assessed with the objective of improving the reliability of our internal operations to exceed customer requirements;
  • We measure and monitor customer satisfaction and take corrective actions in any areas where problems occur.
  • Regular visits and inspections, plus quality audits are carried out at all production plants.
  • Non-conformances for product quality, returns and errors are exceptionally low!

SP&D’s Quality Policy

  • SP&D is committed to supplying its customers with high quality products and services at all times.
  • Our management’s objectives for quality include:
    • Servicing our customers promptly and professionally.
    • Respecting our contractual obligations by doing the right thing the first time, on time, every time and to the customer’s satisfaction.
    • Providing confidence to our customers that we will achieve the expected requirements for quality in our products and services.
    • Providing confidence to management and personnel that the requirements for quality are being fulfilled and maintained, and that quality improvement is taking place.
    • Maintaining and continuously improving the quality of our products and services by effectively controlling all activities to ensure that all quality system requirements are being fulfilled.
  • The management is committed to actively and visibly fostering the quality policy throughout the company, covering all activities and all customers. We do so by:
    • Ensuring that the personnel understand and implement the quality policy.
    • Ensuring that the personnel have objectives for quality consistent with the overall company’s objectives
    • Initiating, managing and following up on the implementation of the quality policy and the quality system.
    • Providing adequate resources and training to support the quality system implementation and development.
    • Not accepting any deviations from the quality policy
    • Reviewing the quality system periodically to ensure its continuing suitability and effectiveness
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